Resources

This checklist from AHPRA aims to help practitioners effectively handle feedback and complaints when they are first made directly to the health provider and may also be relevant to those who have a role in establishing and maintaining complaints systems and processes.

The Living Well in Multi-purpose Services outlines 8 key principles of care that enhance the quality of life and wellbeing of residents living in multi-purpose service (MPS) facilities. This checklist helps staff identify how well they are caring for residents.

This checklist from the Aged Care Quality and Safety Commission supports providers and workers to apply best practice in managing complaints and feedback. It outlines key actions, system requirements and available resources to strengthen effective, rights-based complaints management.

This checklist from Ageing Australia helps individuals interested in the sector to assess if their values match those needed to succeed in the aged care roles.

The RACGP health check template for older people is designed to comprehensively assess physical, mental, social and preventive health needs, support patient-centred goals, and guide evidence-based care planning across key clinical areas. It emphasises risk identification, preventive screening and follow-up planning delivered by a regular healthcare provider to improve health outcomes and wellbeing.

This checklist from the Department of Health, Disability and Ageing supports aged care providers to review policies and processes and assess whether they are upholding the Statement of Rights in practice.

This Reform Ready Checklist by Social Futures and Community Industry Group  provides Commonwealth Home Support Program (CHSP) providers with a broad, high-level overview of how they are going preparing for the new in-home aged care system, and to identify where to focus ongoing reform preparation.

Cowell Clarke have produced a checklist that provides an overview of the different action items for providers.

This checklist from the Australian Government covers digital readiness activities for providers in the lead up to the implementation of the new Act on 1 November 2025. The activities covered will help providers to achieve mission critical changes relating to digital readiness.

This checklist supports carers to consider the key components of activities for people they care for.