Resources

This fact sheet from the Department of Health, Disability and Ageing provides an overview of the types of restrictive practices including, chemical restraint, environmental restraint, mechanical restraint, physical restraint and seclusion within residential care settings. 

This webpage from the Department of Health, Disability and Ageing details  how to make a whistleblower disclosure under the new Aged Care Act 2024. 

This page explains how the Aged Care Quality and Safety Commission is bound by Australian privacy and “protected information” laws, meaning it collects, uses and protects personal information only where it’s lawful and necessary to carry out its regulatory functions.

This web page explains how the Commission regulates aged care using a rights-based approach, with older people’s dignity, choice and safety at the centre. 

This webpage from the Aged Care Quality and Safety Commission describes the Aged Care Code of Conduct that guides how people must behave when they deliver funded aged care services. It has 8 ‘elements’ that set out required behaviours. The page contains a video to guide providers and workers. 

The web page from the Aged Care Quality and Safety Commission explains how older people, families, carers and workers can raise concerns or make a complaint about an aged care provider, worker or responsible person with the Aged Care Quality and Safety Commission, including options to complain openly, confidentially or anonymously.

This webpage from the Aged Care Quality and Safety Commission explains the Statement of Rights from the perspective of providers including the Statement of Principles. 

This webpage from the Aged Care Quality and Safety Commission details all the Quality Standards related to rights based working and responsibilities of providers and workers. 

This webpage by the Aged Care Quality and Safety Commission shows how culturally inclusive mealtimes support Aboriginal and Torres Strait Islander peoples’ rights to identity, dignity and choice in aged care. It highlights food and dining as everyday opportunities to uphold cultural safety and respect.

This page explains how aged care should be inclusive, respectful and safe for LGBTI older people. It supports people to understand their rights and find services that respect identity, choice and wellbeing through My Aged Care.