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Flagship Project: Building Data Capability to Improve Care Quality

High-quality aged care depends on an organisation's ability to use data effectively to inform care, improve outcomes for older people, and meet increasing quality and regulatory requirements. Yet many providers face challenges in accessing, interpreting and applying routinely collected data to support evidence-based decision-making and continuous improvement.

Through this Flagship Project, eight aged care providers worked to strengthen data literacy, confidence and capability across their organisations. Using quality indicator and other routinely collected data, participants explored care challenges related to pressure injury and wound prevention, identification, monitoring and management. Rather than implementing a predetermined intervention, each organisation was supported to analyse its own data, identify priorities and co-design evidence-based improvement strategies tailored to its local context. 

The project enabled providers to test a range of data-driven quality improvement initiatives while building the skills and confidence needed to use data more effectively in everyday practice. Participants reported increased capability in collecting, interpreting and applying data to inform decision-making. Organisations delivered and evaluated locally relevant improvement projects, strengthened their approaches to quality monitoring, and demonstrated how data-driven methods could be applied across other areas of care and service delivery.

Warrigal
Warrigal delivered a pressure injury education program using workshops, realistic training models and practical clinical resources to improve assessment and staging practices. Early outcomes suggested improved staff confidence, more accurate documentation and more reliable data to support skin integrity management.
Piloted Solution:

Staging with confidence – a pressure injury education and data reliability improvement project.

Residential Care, Regional NSW.
Regents Garden
Regents Garden implemented a pressure injury prevention model combining staff education, standardised risk assessments, multidisciplinary care planning and resident engagement. Early outcomes suggested stronger prevention practices, improved assessment accuracy and a reduction in pressure injuries.
Piloted Solution:

Enhancing staff capability for the prevention and early identification of pressure injuries.

Residential Care, Metropolitan Perth.
Glow Health Care Australia
Glow Health Care Australia developed a new skin integrity monitoring and escalation process for home care, using digital tools and clearer workflows to help staff identify, report and follow up concerns earlier. The project strengthened communication between support workers, nurses and care partners, improving the consistency of information used to support client care.
Piloted Solution:

Embedding a data-driven culture through strengthening data collection, handling and interpretation of skin integrity data to improve quality of care at Glow Health Care Australia.

Home Care, Metropolitan Sydney.
Fronditha Care
Fronditha Care trialled a digital continuous improvement platform that enabled frontline staff to identify issues, complete improvement actions and access education resources as part of everyday practice. Early outcomes indicated greater staff participation in quality improvement activities, stronger follow-up of corrective actions and a reduction in pressure injuries.
Piloted Solution:

Continuous Improvement Actions and Outcomes: Piloting a Digital Workflow (QPS).

Residential care, Metropolitan Melbourne.
Elderbloom Community Care Centres
Elderbloom introduced a pressure injury prevention program combining staff education, Skin Champions and bedside care bundles to improve early identification and prevention of skin damage. The project strengthened prevention practices across three residential aged care homes and helped reduce pressure injury rates to around national benchmark levels.
Piloted Solution:

Reducing the prevalence of pressure injuries through improved preventative and early detection measures; staff training and competency, care bundles and skin champions.

Residential Care, Metropolitan Perth.
Bolton Clarke
Bolton Clarke co-designed a clinical dashboard to help nurses make better use of everyday data when caring for people with venous leg ulcers at home. Early outcomes suggested improved visibility of care needs, greater confidence in using data to guide decision-making, and stronger support for care planning, follow-up and quality improvement.
Piloted Solution:

Smart Data, Better Healing: Improving Venous Leg Ulcer Care through Better Use of Everyday Data.

Home Care, Metropolitan Melbourne.
Alwyndor
Alwyndor introduced a suite of practical communication, education and data tools to strengthen pressure injury prevention and management, including visual risk alerts, handover boards, staff training and clinical dashboards. Early outcomes indicated improved staff communication and documentation, earlier identification of pressure injury risks and a reduction in pressure injuries across residential services.
Piloted Solution:

Alwyndor Pressure Injury Prevention and Detection Project Better information. Better decisions. Better Care.

Residential Care, Metropolitan Adelaide.