Resources

This fact sheet from Aged Care Justice (ACJ) explains the law surrounding the use of restrictive practices in home care setting based on the new Aged Care Act 2024.

This article by Steele et al. examines how features of residential aged care, including dementia units and locked environments, can amount to segregation and undermine the human rights of people living with dementia. Drawing on the CRPD, it calls for structural reform and meaningful alternatives that uphold liberty, inclusion, equality and genuine choice in aged care settings.

This toolkit from the Aged Care Quality and Safety Commission encourages aged care providers to work directly with residents through food focus groups so people can shape menus and dining experiences that reflect their tastes and needs. It supports providers to listen, collaborate and use resident feedback to improve food, nutrition and dining in their services.

The framework from Positive Futures encourages services to move beyond risk avoidance and instead support people to take informed, positive risks in pursuit of meaningful lives. It reinforces shared decision-making and person-centred practice, balancing duty of care with autonomy, dignity and choice.

This fact sheet from the Department of Health, Disability and Ageing provides an overview of the types of restrictive practices including, chemical restraint, environmental restraint, mechanical restraint, physical restraint and seclusion within residential care settings. 

This article by the World Health Organization explains the global scale, forms and consequences of abuse of older people, including physical, emotional and financial harm, neglect and institutional abuse. It highlights why prevention, workforce awareness and system-level safeguards are essential to protecting dignity and rights - making it important reading for anyone committed to strengthening safe, high-quality aged care.

This checklist from AHPRA aims to help practitioners effectively handle feedback and complaints when they are first made directly to the health provider and may also be relevant to those who have a role in establishing and maintaining complaints systems and processes.

This webpage from the Department of Health, Disability and Ageing details  how to make a whistleblower disclosure under the new Aged Care Act 2024. 

This Ausmed article explains that person-centred care means prioritising the individual’s preferences, needs and values in every aspect of care delivery. It emphasises partnership, respect and tailored support so the person feels heard, valued and involved in decisions about their own care.

This page explains how the Aged Care Quality and Safety Commission is bound by Australian privacy and “protected information” laws, meaning it collects, uses and protects personal information only where it’s lawful and necessary to carry out its regulatory functions.