Resources
Browse resources created and collated by ARIIA as a trusted, evidence-based guide to supporting innovation across the aged care sector.
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Building a clinical governance bridge between consumer and staff satisfaction
Staff satisfaction is a predictor of consumer satisfaction and yet the two are often addressed separately. However, staff satisfaction can be built into the pursuit of quality care using clinical governance as a bridge between the two. In these days of searching for solutions to staff retention and consumer satisfaction, addressing them together offers the potential to reap significant rewards for consumers and staff.
High tech aged care: Why we’re not all there yet
The next generation of aged care customers is on the horizon, and they are likely to expect ‘Uber’ level tech in all aspects of service delivery. Kate Dobie of the ACH Group explains to those outside the sector, including tech providers, why simply adding new technology isn’t as quick or as easy as you might think.
Technology-enhanced aged care: No longer an afterthought but key to reform
Dr Kate Barnett, author of the Technology Roadmap for the Australian Aged Care Sector, discusses how we rarely see technology as a part of an ongoing reform process, probably because it has not been central to the traditional design and delivery of care in the Australian aged care system. She discusses how consumer expectations are changing with increased demands for immediacy and for personalisation of services, and that portals are becoming increasingly widespread, and are now part of the aged care ecosystem.
Support, confidence, coping skills and burnout in residential aged care staff
Given Australia’s ageing population and a growing demand for aged care staff, preventing occupational burnout within residential aged care facilities will continue to be a major challenge for the sector into the future. Researchers from Swinburne University explore some of the unique stressors faced by this workforce and suggest how organisations might address them to improve job satisfaction and worker retention.
A letter from the heart to aged care workers
Judith Leeson reflects on her own career pathway and how there are similarities with that of many workers in community and residential aged care. Reflecting on how people often learn informally as they work, Judith writes to encourage care workers to break out of their comfort zone and consider embarking on a new learning journey.
Introducing digital technology into aged care
Dr Merran Cooper, CEO of Touchstone Life Care, describes the benefits of, and barriers to, introducing digital technologies into the aged care setting, highlighting that research has begun into the use of technology to improve communication between elderly people, their carers, and aged care providers.
Workforce projects to improve palliative care expertise and knowledge in aged care
Christy Hunt, ELDAC’s Workforce Development Manager, describes some of her team’s initiatives for improving the palliative care skills and knowledge of the aged care workforce.
Tell Touch: A digital health intervention for the aged care sector
Rosemary Fisher and colleagues from Swinburne University of Technology and the University of Melbourne, introduce the Tell Touch application – an effective digital health communication platform for complaints and feedback handling in aged care homes. The successful implementation of Tell Touch shows the potential for technology to transform the aged care service delivery model.
The Chinese iSupport program: Engaging Australia’s diverse communities in best practice in dementia care
Chinese-Australian informal carers play a crucial role in maintaining people with dementia at home for as long as possible, but they face challenges in accessing dementia care education programs. Professor Lily Xiao of Flinders University describes the Chinese iSupport program and its freely accessible resources now available to support Chinese-Australian home-based carers.
Customer experience technology: Bringing aged care into the 21st century
John Perkins, CEO and Founder of Checked in Care talks about the emergence of customer experience platforms in aged care, and how they are bringing benefits in aged care that have been experienced by other industries for over a decade.