This project will assist the aged care workforce to improve their efficiency and effectiveness by using AI digital technology to deliver best practice interventions to older Australians living at home.
We will pilot AI-driven speech recognition software to bridge language barriers and reduce administrative workloads in home care. Integrated with the Care Window platform, this solution provides real-time translation, transcription, and a user-friendly video calling device, enhancing staff communication, streamlining case notes, and improving care plan accuracy—allowing staff to focus on direct care.
During the evaluation trial, AMCS staff will integrate the solution into daily workflows to capture conversations and generate transcripts with next-action summaries. Expected outcomes include reduced staff stress, higher retention, improved culturally sensitive communication, and increased workforce efficiency.
"The ARIIA grant enables AMCS to lead a digital transformation that supports clients from Culturally and Linguistically Diverse (CALD) backgrounds through culturally sensitive communication and care. The new technology we aim to implement will help overcome language barriers, empower clients to express themselves, and actively participate in decisions about their care. Staff will benefit from streamlined and automated documentation, freeing up more time for direct support. This project reflects AMCS’s strong commitment to innovation, inclusion, and improved outcomes for our diverse community."